I will continue to share my message via social media, contact the BBB, Local news station, and also plan to hold a protest outside their store in the coming weeks. Worst customer service I have ever experienced. I understand that we are living in an era of shortage. There's a supply chain shortage on everything, but communicating delays can go a long way in making a customer feel as though you care.
Ordered a bedroom set coffee table and 2 end tables in July and it's now November. Not one time has Ashley's reached out to let me know the delivery dates have changed.
Communication goes a long way. I sure wish they would have acted like this in July. I would have passed on this purchase. Sign up to receive our free weekly newsletter. We value your privacy. Unsubscribe easily. Are you this business? Save Saved. Live agent Are you this business? About Ashley Furniture. Overall Satisfaction Rating 5 stars. Bottom Line Ashley Furniture sells affordable furniture available in varying colors, styles and materials. How do I know I can trust these reviews about Ashley Furniture?
Ray of Winfield, PA. Read full review. Ann of Stratford, CT. About Ashley Furniture At Ashley Furniture, shoppers can find furniture ranging from entryway benches to duvets and pillow shams to outdoor fire pits.
Ashley Furniture prices Ashley Furniture is known for its economical pricing and is popular for its frequent discounts. Ashley Furniture is designed for budget-conscious customers and offers reasonable quality at an affordable price. Does Ashley Furniture give discounts? Yes, Ashley Furniture gives discounts in-store and online. The company offers discounts around certain holidays, and you can often find discount codes to use for online purchases.
Does Ashley Furniture give refunds? Products can be returned within 30 days with the purchase receipt. Defective items are replaced. Is Ashley Furniture real wood? Ashley Furniture pieces are made with engineered wood, a product that contains cellulose fibers and synthetic resin. The engineered wood is stable, millable and durable and takes paint well. Engineered wood is flat, smooth and dense and resists warping, cracking and splitting.
Is Ashley Furniture good quality? Sort: Top reviews. Top reviews. Most helpful. Filter by: Any. The story says to call synchrony, but the store is the one that made the mistake! Synchrony tells me to contact the store! Purchased a bed, mattress and box spring and paid for delivery.
A week later Ashley had the same ad which advertised free delivery. Called the store and was told the fine print said there is a minimum purchase. Nowhere in the ad is a price quoted. Was told there is free disposal of old mattress and box spring included in the delivery price and the delivery people refused to take the items along because of a small stain.
Called Ashley to complain and finally articles were taken. Got much attitude from the rude delivery people. Buyer be ware — The store manager sold us a mattress and talked us into buying the extra protection warranty.
The mattress was only a few months old when it started to sag and lump. When I reached out to them they said it was a comfort problem with me not the mattress and they refuse to acknowledge he poor quality mattress and its sagging and lumps.
Buy your mattress from a real mattress store. Yes 5 No. Bad quality items and poor customer service. They lie and sell you extra warranties and do not honor them. Its a scam. Told us shipping would be right away — it took weeks. Then they said shipping was free but charged us for it. Obviously the lady who reviewed Ashley at 4. The salespeople are great about selling to you, but they care nothing about following up to make sure you get it.
They cannot get their crap together. My wife and I bought a mattress at the live oak store in San Antonio, supposedly if you have any problems you have the option to switch it out for a different mattress, when I called to see when I could do that, they told me that I had to have it for thirty days, well after30 days , ,my wife and I spent 2 hrs at the Ashley store on military and zarzamora and talked to the manager Chris, I told Chris that I was really uncomfortable on this mattress and it hurt my back and neck.
Never again!!!!!!! Never purchase from here. I freaking hate this company. Everybody rude and they kept my money and I still have no damn furniture. Every time I call I get runaround. The fact that Ashley makes u put the legs on the bottom of the couches without any pre drilled holes is a pain in the ass. What happens if the funds are no longer available in the account?
Other than that couches are good. During covid19 there is no customer service. My order has been sitting in limbo for hours, everyday they say someone will call me. The representatives answering the phones are only taking the information to pass on to another representative to help with your concern. Please help it to make sense. Please cancel my order along with my credit card.
I will find another vendor who hopefully values their customers. They put my account in pending five different times my bank called me every other day regarding this issue and the last two time it caused my account to go into the negative, so when I called they continued to give me the run around giving me different numbers to call and then they would answer and hang up.
Then I asked to just cancel my order because I cant take it anymore and I was told that he can not cancel my order either I have to call another number and still I cant get a call back to even get the order canceled.
I will never order anything else from then again. I purchased furniture from them a sectional and mattress. The sectional love the style,but it foes not fit well together, after 2 weeks the chaise lounger side began to sink. They sent a new cushion but it did the same thing. I left message with customer service, got no response. I truly feel like it was poorly made as even the frame has sinks. Yes 8 No. Skip to content Search for:. Ashley Furniture HomeStore Review Ashley Furniture HomeStore Ratings.
Price range: Affordable Telephone: Summary Ashley Furniture comprises over locations worldwide. Overall 4. User Review 3. Pros Affordability Proudly manufactured in the US Fair and transparent returns Mobile Apps They support the environmental protection initiatives and work on recycling. Cons Offline stores may have a bit different refund procedures Their online support chat is unavailable Their website design is a bit overwhelming. Product quality — 4. The qualities are meeting international standards since they operate worldwide and have such a big chain of offline and online stores.
Customers tend to rate their experience of buying something from Ashley Furniture as the right decision. Delivery — 5. They offer both regular and in-home delivery. That may affect the delivery timeframe. Value for money — 5. Due to a large number of stores and the wide variety of regional styles in each store location, Ashley furniture maintains many style collections that are constantly being updated.
Ashley furniture is constantly adding to, and updating its inventory , to better serve the needs and wants of people furnishing their living spaces. If your style falls into any of the previously mentioned categories, a trip to an Ashley retailer or a visit to their website is worth the effort. Ashley furniture has options for almost every design style and offers collections that can complete any room.
The style might be the first thing that people look for when choosing furniture brands, but availability is sometimes a bit more important to a furniture purchase. If two products are competing and one can be brought home immediately while the other needs shipping time, the first product often ends up winning the purchase decision. Keep in mind that shipping and product availability can change, especially considering the state of current world events.
IKEA has 50 stores located throughout 27 states in the US, and also features online ordering that can ship directly to your home. If you live in an area that has an IKEA nearby , the convenience of the location plus the ability to purchase and immediately take home your new furniture is a great option.
If you do not live near an IKEA shipping is still an option, but the convenience of in-store pickup is not available, and that can deter many people from shopping the brand. Many people want to view and experience their sofa before committing to the purchase, and the lack of a conveniently located showroom can dissuade many from a purchase.
Ashley sofas are sold in Ashley HomeStores across the United States , but also within many major and regional furniture retailers , including here at Furniture Fair. Ashley has over stores across the country and also features online ordering. For availability, Ashley is the clear winner, with a superior amount of locations across the country.
If you are looking for maximum location convenience near you, then Ashley is the superior brand. We will be giving a brief overview of the material quality and construction features, as well as some of the upholstery quality. IKEA sofa cushions feature high-resilience foam and polyester designed to be affordable and stylish while also being practical. The upholstery materials usually feature a limited color option of fabrics or a blend of polypropylene and polyester materials. One interesting fact about IKEA is that they offer a year limited warranty on sofa purchases, which does show that they have confidence in their own product.
Check out their website for more information on the details and limitations of the warranty. The materials used to make an IKEA frame are a bit less sturdy than the ones used to make an Ashley sofa. Most Ashley sofas are constructed from a mixture of materials designed to maximize both durability and cost-effectiveness.
Ashley sofa frames are constructed from a combination of hardwoods, plywoods, Medium Density Fiberboard MDF , and metal spring systems. The wood textures used in Ashley sofas are wood veneers, a type of composite material designed to look like real wood.
Wood veneers are less durable than solid wood and are also less expensive to manufacture. Ashley springs carry a five-year limited warranty and are made from galvanized steel, with about four or five springs per seat. The springs are coated with Teflon, in an effort to help prevent squeaking.
Ashley primarily uses foam padding for their cushions and arms, as opposed to the fiber padding that some manufacturers use in their sofas. Foam padding is more resilient and less likely to wear down in a short amount of time. The fabric selection of Ashley sofas is usually limited to one to three colors to help reduce costs. Ashley furniture is mass-produced in bulk, meaning there are no customization options, so what you see on the website or in-store is what you get.
If I am missing anything or if anything is damaged I will be returning everything for a refund and going with another store.
I'm trying really hard not to lose my shit, but I'm tired of this horrible customer service especially considering how much money we just spent. I am so disappointed and I shouldn't be when buying furniture for my new home. Another update: only 2 tables and some of the chairs were delivered, along with half the bedroom set and 2 couches for a movie room which we bought last.
We call to get an ETA only to learn our delivery was cancelled and we were not notified and rescheduled for further out. Now we have to jump through hoops again to be home. After this I will NEVER recommend Ashley's which is sad, I've bought from them my entire adult life and will no longer support the business with poor ethics and customer service.
If I could leave no stars, I would. We placed an order back in July for a new bed set to be delivered to our new home November 1, We were told that this was doable. Clearly not. My husband was asked to come into the store FOUR times for "paperwork" and then once October hit, we called to make sure that our furniture would be delivered and were told that we would have to wait until the end of November for delivery.
We have tried everything we can think of to cancel this order, including going into the store multiple times. Every time we go in, we are told we cannot be helped because there is "no store manager in the store at this time. When we call the store directly, no one picks up. We are now at a lose for what to do. DO NOT shop here if you expect your furniture by a certain date or want any kind of customer service at all. I was looking at mattresses with my husband, of which there were only 3 brands to choose from.
I told the salesperson we were a definite no on one brand. He puts us on a great mattress and proceeds to talk so fast for the next 15 minutes detailing features and benefits I can't get in a word.
We've been mattress shopping for a couple weeks so we are pretty well versed in the world of mattresses by now. When I finally get in a word, I ask the price, because they don't put price tags on the beds. He actually tells me he'll get to that and proceeds to continue outlining features. I ask price again, and he starts pulling out every sales tool - using multiple analogies to compare this purchase to other big purchases, consider the cost over the lifetime of the bed, blah blah.
It's actually like he's talking down to us so we "understand" the weight of the purchase. He then proceeds to whip out the calculator and tell us the price will be x per month over the course of several years. Not what I asked. He finally spills the price after I start walking toward the exit. I tell him we need to think about it. He asks why. I say it's a big purchase and he starts launching into his analogies again.
I tell him I get it and don't need analogies. He says he can show us other beds, including the brand I don't want. I say this is the only one we want but need to think.
He's visibly annoyed. I tell him I understand he's trying to close the deal but we're just not ready. He gets desperate and starts pushing other beds again. Asks us why we don't want to consider their 0 interest financing.
I tell him we're not buying tonight and start to walk away again. He continues to talk, and places his body between us and the exit. He says he's not trying to be pushy.
I tell him he's being extremely pushy. He throws up his hands and storms away. Is this how salespeople and alleged store managers are trained?
However, one nightstand is missing there were two in total. The delivery crew had no idea why and asked me to contact Ashley. In addition, the sleeper sofa has faulty parts and its back was not sealed properly. I only wish I had read the reviews here before I purchased my couch. I purchased my couch early December, was promised a Dec 17 delivery and that is when the issues started My delivery was pushed to the 19th and when i called to inquire i was told the couch was not yet in the warehouse but should be available Dec Long story short, i was lied to by 12 different people and ended up finding a company to pick up the couch for me.
After sending in a customer service complaint to Ashley, i received an email that a manager would reach out within 24 hours or I could call them back UGH, bottom line - they don't care about you or service.
My husband went to the store and was told no store manager so we cant get our refund until Thursday. This rigmarole is unethical this is not right and going against ur own policy in all my life I have never seen such a thing. This is wickedness I just left ur store and I am highly disappointed that because of my race even if I am well within my right I would b treated poorly.
I made a purchase In store late last month to be delivered today today I was called that some of my purchase was back ordered and I won't receive till 24th. I mean the first date was 9th later it was changed to 16th 23 th I was there with my husband and my 4 yr old son for over 2 hours we are very responsible ppl we should not b treated as we were.
No concrete date could be giving to receive our order we asked for a refund we were told we would pay. Give us back our money how mean and heartless can you all be to a family with kids for Christmas I then asked if we wait this next date and we don't get it can we get our full refund without paying 10percent she said yes and wrote this on our reciept and initialed it then I asked for a confirmation email she den consulted with someone else tricked me that she wanted to confirm d next date and scribbled over the 10 percent waver I took my reciept from her and she started acting all crazy like I was gonna do anything to her I was over the counter a thick counter with my 4 yr old son and husband..
This is not fair at all we only came here and paid our hard earned cash. Can we get our money back so we can buy furniture for Christmas. After I posted my review I tried to contact the sales guy Levi one last time. I was able to get in touch with him and he told me that the correct sofa would not be shipped until Dec.
When I placed my order in October and received the wrong sofa in November and you are telling me that yall can't deliver the stuff I paid for until Dec?! No sir. That is unacceptable and will not be my story. Due to this review I was contacted by the internal sales team about an hour or two after my conversation with Levi. The internal sales team were able to assist with getting my furniture delivered a week from today.
Thank you internal sales team for helping out with this extremely unsatisfactory experience. Although it doesn't help what I had to go through to get the correct furniture or the sour experiences I've had with your store employees and staff I applaud you for stepping in and doing right by customers.
Sad to say I'm disgusted with this whole experience. Maybe it's Levi that you shouldn't trust and not Ashley's. Unfortunately there was no recompense for their monumental mistake but at the very least they finally took care of the problem. Not sure if this was worth the hassle. I have had the literal worst experience buying furniture.
Out of 6 pieces, between 3 deliveries, 2 have been undamaged, and assembled correctly. The first delivery had an end table that was assembled incorrectly; when I picked it up, one of the legs just fell off.
Luckily I am apparently smarter than the delivery guy because I was able to fix it. The second delivery had a sofa and a love seat. The sofa was ok except the bottom was torn open where someone the delivery guy put his hand through it and then placed it against the wall so I couldn't see it.
Unfortunately, I did not find this damage until after I had signed for it. The loveseat did not fare so well. It was somehow crushed in transit to my house. It took 4 days just to get a replacement ordered then it took another 3 days to get here. Delivery 3 came today.
The piece that was being delivered with the replacement from last week is missing the legs. I don't understand why I cannot get a delivery correctly, NOR why it takes hours to find out when I can get a replacement. The delivery guy gives you all of the info on the phone along with what is wrong THEN you get on the phone to tell me I have to wait up to 48 hours to find out when it will get here?! As for customer service; I was told to email pictures to the email address given to me by the in store rep, so that I could get the sofa fixed from the delivery guy's hand going through it.
That was on Saturday. I literally sent them while on the phone with the rep. I have still not heard back. This has been a nightmare. I am on the verge of returning every single piece of this train wreck and going literally anywhere else. The sofa is nice, as I'm getting it piece by piece. I'm just very, very disappointed by the lack of help and response to these repetitive issues.
Worst furniture experience I've ever had! My furniture hasn't arrived and I am hoping this review will get someone's attention to deliver our furniture and stop wasting many other clients' time. Our mattress and box springs arrived but not the furniture. After 2 hours of calling the store's customer service and more than 20 minute holds, a woman picked up and no help was provided.
It was said that it was on its way. He said it would be easy because it will be delivered directly from store to home. Gave us his personal cellphone nunber to assure proper communication. He only replies to my husband's calls with vague answers regarding delivery. While Mr. Wolf was on the other line with my husband confirming that it would be there by 9PM as promised.
Didn't arrive. No communication from store or Mr. I've been asking for receipts or paper trail regarding this human error and they are not willing to provide it. Don't even know where to begin I'll keep it objective. Purchased a couch in July - didn't hear a word about it until October over 8 weeks when it was delivered.
No notification was provided about it being back ordered. Salesman did not ever follow up. The delivery guy refused to place it where we asked because he felt that he shouldn't have to maneuver around a box of decor that was moved out of the way.
After talking to customer service - they placed the couch exactly where asked and it fit perfect. Upgrades to a memory foam sleeper for the sofa- thickness and comfort level are comparable to a regular mattress. Overall- we've purchased furniture from multiple places because we are furnishing our new house and this was the worst one to deal with.
The best were: 1. Pottery Barn 2. Star Furniture 3. The Dump 4. Online way fair and joss main Stay away from Ashley. My boyfriend and I walked into the store on a Saturday afternoon and were not greeted by anyone. After walking around for about 10 minutes, a sales person talked to us because we passed by here not because she sought us out.
When we mentioned that we were moving in 4 months and not immediately looking to purchase furniture that day, she turned around and started talking to another associate in the middle of my boyfriend's sentence. We were unsure of what to do so we just walked away and continues browsing. I would never recommend this place to anyone. We were promised a delivery date of 1 week from purchase, but it looks like it is going to be closer to one month. I don't know whether the sales person lied about the item being in-stock at the local warehouse or whether the warehouse people have given our item to someone else.
However, I do know that the company screwed us over. Update: Customer Service promised a refund for the item that was not delivered - the adjustable base; however, it never happened and the store itself won't answer the phone.
So now we have had at least 2 different segments of this corporation make promises to us that have been broken.
Now we have had to dispute that portion of the credit card charge. If you walk into the store, you will see about 7 sales people ready to sell you and make all sorts of promises to you. But when it is time to keep the promises, no one will help. We definitely regret walking into this place. I only dropped into Ashley HomeStore after one or two accent chairs piqued my interest online, but I def needed to see in person.
Sadly they didn't have them on the showroom floor; but worst off, they also do not offer color or fabric swatches. None of their stores offer swatches. Terrible, terrible biz model. The salesperson, however, directed me over to large screen to look at the options online, but I insisted that swatches are a must.
They also tried to pressure me to purchase a mattress when I already stated that I was aware of the upcoming sale price in May that I know the store can't beat. Shoppers, always do you homework. We went in to furnish our home and no one talked to us for over an hour as we looked around. As we were leaving someone finally approached us. We placed our order through the new home buyers program. Put down our deposit and he said if we needed anything to let him know.
Instead of charging us the deposit, they charged us the full amount. This took 2 weeks to correct and multiple emails as no one would return a call. Whenever we texted the salesperson as instructed to add things on, he never responded. It took us 2 hours and 2 separate attempts in-store to finalize the sale. We would have canceled it completely other than you get charged for that.
The first time we were told to pay but they could not promise a delivery date. She said she would know in 48 hours and would call. She never did. Four days later my husband went in to try again. He stood around waiting for help. Once he was finally able to speak with someone, the delivery date was now over a month away.
Loving the piece we decided to move forward with the order but asked that the other two pieces get delivered on time so we had furniture. This caused multiple calls to be done in order for this to happen. Although we had already paid a deposit. Now, this took face-timing a coworker to issue a simple refund. My husband had to leave with a pending charge but no pending refund, they claim it is normal but we should see tomorrow.
There was no one in the store. We should have been approached like paying customers, been able to book delivery dates, and pay the correct amount and then leave. These staff over promise and under deliver and are not qualified to do their jobs and should attend a course in customer service.
We will not be going back to this location and would not recommend it to anyone. I will never buy from them again. Steve Farris was my salesman. He asked me if I wanted the warranty and I asked him what it covered. Chad Spencer owns the Galleria store in houston. Bought this beautiful table , even bought the warranty for In 4 months the table bubbled because the table was not sealed properly. They refuse to repair or replace. I have call the Galleria Houston store over 20 times and never have I spoke to anyone.
What kind of customer service is this. Once I got the recording and was on hold for 29 minutes. Your company is a joke. Never will I spend another dime with you. The absolute worst furniture experience of my life. A timeline: June: Placed order for delivery in November September: Get call saying the order has been cancelled by corporate and I need to come in to replace order. Order was transitioned to a layaway order, so had to change that as well Mid October: Get a call saying the night stand was permanently out of stock.
We cancel delivery to cancel order November: I go in to cancel order. Only main store manager can approve cancellation, he will call me in 3 days to let me know. No call. A week goes by, I hear nothing. I go back in, try to cancel again. Customer service goes to talk to manager, comes back and says it was approved, should be done within a week.
I go in again, customer service says they will process cancellation now and I will get a confirmation on Monday this is Saturday. I have left multiple messages for the store, who refuses to pick up the phone. I have contacted corporate at this point, and am absolutely furious. I hate that j even have to leave a single star.
We were greeted by sergio who was a salesperson in this location. We tried to look through different sets of coffee tables but nothing excited us. A lot of items were overpriced eg. Still worth visiting as the store is huge. I stopped here looking for bedroom furniture over the Black Friday holiday and was extremely disappointed in the customer service and the overall air of simply make a sale that surrounded my visit. Fortunately for me, I chose not to purchase anything based upon my experience which was super negative.
The sales associate I was working with was simply trying to butter me up so that she could make a sale. I absolutely hate when associates don't listen to you, try to push you to buy the most expensive items in the store, just so that they can make commission. This one latched onto me as soon as I walked through the door. I didn't even have a chance to look left look right before I was hounded by this annoying woman who insisted upon helping me search for the perfect furniture to suit my needs I will be contacting customer service about my negative experience to give more specific details as well as the name of the associate.
However for the rest of you, buyers beware do not go here unless you want to waste your time. This is our second time purchasing furniture from this store and this is our last!!!!!
First time was great no complaints this time what a freakin joke! Ordered our sofa, it was in stock and got it on schedule. Donated our existing sofa to get ready for the new one.
To only be told out of stock and won't get one for another week. No store manager on site to talk too!!!! Got it on schedule, confirmed going to have someone meet them at the house since we were working. Confirmed the time. They show up early and my dad hasn't arrived yet. Did they call to say we are running early? Get back arranging the sofa to the right position and it's broken.
My husband and dad both go to the store with the part that is broken. Still no manager on site Waited 2 wks to get a delivery for a Saturday. Confirmed delivery for today with a time frame. It's now past time frame no sofa. Called to be told it's not on the truck because it's not in stock!!! Like what the hell!!! We confirmed the delivery for today. WE had to call for them to tell us this. They didn't call us. Never will I ever shop here again.
For future shoppers please read all of issues and think twice. Wouldn't want you to waste your time dealing with this. I should have read the reviews. While it's nice that they greet you when you come in unlike other places where you cant find a rep to help you and they have a nice selection at reasonable prices I would NOT recommend this place. Now it us the 12th and not here. So not only NOT early but late and now being told they dont reliever on sundays and mondays and wont work with our schedule.
Would rather not have the table than deal with this headache. The reps at Ashley will tell you whatever they need to tell you to close a sale. Then they will not honor their word. Do not trust them. Do not buy from them. First time visiting this store, not only is the furniture gorgeous but i had excellent service from team member Ifan Ishaq, we will definetely be back soon! My daughter bought a bedroom set that arrived damaged. She refused delivery. The manager refuses to refund her money.
She also bought a kitchen table that my husband picked up. Upon putting it together it was evident the leg was not straight.
Because she picked up the item, Ashley furniture store manager refuses to refund her money. Something the salesman did not inform her of. Not until she filed a dispute with her credit card company, did Ashley furniture manager accept her calls. Before such time, she found it difficult to reach anyone at Ashley at best and felt they were avoiding her contact. Their furniture seems to be of poor quality and they seem to exhibit unfair or deceptive business practices in not issuing refunds for damaged items.
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